Frequently Asked Questions
Everything you need to know about shopping with Kiwi.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these to a similar garment you already own for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are Kiwi products ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure high-quality, conscious fashion.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.